What to Know

We have a 24 hour cancellation policy. If you notify us of your cancellation with more than 24 hours notice, we will happily reschedule your appointment. For any service, if 24 hours notice is not given for a cancellation, we will require a 50% deposit for your next booked appointment. For any no call/no show missed appointments, full prepayment will be required to schedule another appointment.

For clients who have purchased packages and have prebooked their appointments, there will be a $50 no-show/cancellation fee if you fail to give us more than 24 hours notice for cancellations/rescheduling. We will not be providing refunds on the purchased packages/sessions and we will require prepayment of the $50 cancellation fee before we will book your next session.

For RMT services, please refer to our RMT page for a separate cancellation policy.

SALON

We understand life happens, so a 15 minute grace period will be given for late clients. Out of respect for our clients who will come after you, if you are later than 15 minutes you will be considered a “no show” and we will not be able to service you when you arrive. Our cancellation policy will then apply.

We want all of our guests to look and feel their best. If you are not completely happy with the look that we have given you, clients have a 5 day grace period after the day of their service to contact us for an adjustment.

SPA

If you are late for your appointment your treatment will end when it is scheduled to end as to not delay our next client. Full service charges will apply. 

For expectant mothers, please let us know about your pregnancy at the time of appointment scheduling. We do not perform medi facials or body treatments on expectant mothers as to keep your bundle of joy safe. 

Please arrive to your spa appointment 15 minutes before your scheduled appointment, in order to fill out client forms and get prepared for your treatment. 

Our Aestheticians drape towels and sheets discreetly over any area of your body not involved in the treatment, protecting your privacy at all times. If you feel uncomfortable, a bathing suit may be worn during any body treatment to keep you as comfortable as possible.

MIMADA Spa is a great place to getaway from your everyday life and pamper yourself. To maintain a relaxed atmosphere we ask that you leave young children at home.